Returns & Exchanges

Return Policy:

We will gladly accept Full-Price merchandise for exchange that has not been worn, altered, used or washed.

For a merchandise refund, the merchandise must be received within 30 days from the date shipped.

Returns received after 30 days but less than 90 days after the date shipped will be issued an e-gift certificate for the purchase price. E-Gift Certificates are only redeemable at bissellpetfoundation.org.

Returns and Exchanges:

Exchanges: At BISSELL Pet Foundation, we are only happy if you are happy, which is why we provide every customer with 100% free exchanges. To exchange your item please email us at info@bissellpetfoundation.com and we will get you a new piece, size, or color immediately. The only thing you will need to pay for is shipping to return your item.

Return Exceptions: In the unlikely event that you receive a defective or incorrect Item from bissellpetfoundation.org, please report the items within 14 days of receipt and we will gladly replace or take back that item for a full refund at our expense.